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"When Susan MacLeod accompanied her 90-year-old mother through a labyrinthine long-term care system, it was a nine-year journey navigating a government without a heart in a system without compassion. Her family, much like the system, erected walls rather than opening arms. She found herself involuntarily placed at the pivot point between her frail, elderly mother's need for love and companionship, the system's inability to deliver, and her brother's...
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