In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.. In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.. Produced in Australia, this 12 part telephone skills video...

In which the author defines leadership as taking responsibility for recognizing and developing the potential in people and ideas. Further, bringing forth the possibilities means sharing the effort and the result with others, and pursuing difficult conversations and situations despite the vulnerability that action invokes. But daring leadership in a culture defined by scarcity, fear and uncertainty requires deeply human empathy, connection and courage;...

Academy Award nominated movie filmed over seven months in the forbidding Dolpo region of Nepal, Himalaya tells the story of a generational struggle for the leadership of a tiny mountain village between its proud old chief and a headstrong young caravanner.

What every leader needs to know about dignity and how to create a culture in which everyone thrives. This landmark book from an expert in dignity studies explores the essential but under-recognized role of dignity as part of good leadership. Extending the reach of her award-winning book Dignity: Its Essential Role in Resolving Conflict, Donna Hicks now contributes a specific, practical guide to achieving a culture of dignity. Most people know very...

Applies ideas from Aristotle, Heraclitus, Sophocles, Hesiod, and other classical Greek thinkers to the challenges of the modern workplace.

"The highly anticipated follow-up to the acclaimed bestseller "Start With Why" Simon Sinek's mission is to help people wake up every day inspired to go to work and return home every night fulfilled by their work. His first book, Start With Why, offered the essential starting point, explaining the power of focusing on WHY we do what we do, before getting into the details of WHAT and HOW. Start With Why became an instant classic, with a loyal following...

There has been endless discussion about getting more women into leadership positions. This talk from C-suite marketing expert Tara O'Sullivan is a level set about where we are and a broader discussion about where we need to be and how to get there. And spoiler alert: we need to include the white males. You will learn: * Top 10 things we can do for women today – all of us! * The board issue for women * How AI is going to impact women’s jobs and...

In this talk you'll learn key lessons from #BLM co-founder Patrisse Cullors, including: * What defines leadership and the skills needed to lead * What it means to be a Black leader and lead Black communities * What motivates people to take action * What to do under pressure or attack This talk is facilitated by author, activist, and strategist Rinku Sen as part of the Women's Leadership Online Summit produced by Berrett-Koehler Publishers.

She the People, a project of Democracy in Color, based in the San Francisco Bay Area, is working to highlight the importance of women-of-color leadership to spark a national conversation and empower the multiracial New American Majority. In this talk, Democracy in Color President Aimee Allison teaches you how to: * Devise new strategies for building awareness and inciting action * Affirm, strengthen, and support alternative voices (particularly those...

How do you create value amid a rapidly changing marketplace and business landscape? In this session, Founder and Executive Director of the Aspen Business & Society Program Judy Samuelson will share: * How to drive transparency with digital tools and the Internet * Building a more powerful worker voice & the decline of the importance of capital * The increasing complexity of global supply chains in the face of limited resources * The new rules of business...